Our normal shipping time is within 72 hours (this is when your order is processed, and does not include weekends). Please allow a few more business days for your order to arrive to you. We ship USPS First-Class MailŪ Package from Katy, Tx.
The "Target Date" on the order form is not a promise from us to deliver your product exactly by that date! It is for our information while processing the order. We will make every effort to meet your "Target Date."
If you wish to our product shipped outside of the USA or Canada, please contact us for shipping cost.
Return Authorization Policy
Return authorization is required from 3RT Enterprises, Inc. for any returned merchandise.
1. Your full name, address & phone number (day and evening)
2. The name and address the merchandise was shipped to
3. The item(s) you wish to return/exchange and the reason(s) for the return/exchange.
WARNING: DO NOT just return an item without emailing us the above information! We need to give you the correct address to return your item(s) to!
We will contact you within 24-48 hours by phone or email and give you the proper instructions and the correct address where to send your return!
Following these procedures will result in a smooth and painless transaction, and speed up your refund or exchange considerably!
Items must be unused and in original packaging for refund. There will be a full 100% refund with no deductions if the error is ours.
Please note that all refunds will be issued less a 10% restocking fee and actual shipping charges.
All items must be returned within 30 days of the date we shipped the product to you. Absolutely no returns on used items. Absolutely no returns will be accepted past 30 days. Return shipping is the customer's responsibility.
Non-Authorized Returns
Items that are shipped back to us within 30 days, without proper authorization, are subject to a 25% restocking fee, and actual shipping charges. All items must be returned within 30 days of the date we shipped the product to you. Items returned after 30 days will not be refunded. Return shipping is the customer's responsibility. Absolutely no returns on used items. Absolutely no returns will be accepted past 30 days.
Once we receive your item, please allow 7-10 days before you see your refund posted back to your credit card account. Please wait to see your next credit card statement. You will see the transaction as TrimmerGuard on your statement. We will email you notifying you that your credit has been issued.
If you have questions regarding shipping or returns that are not covered here please email your questions to CustomerService@TrimmerGuard.com
All shortages must be report to us within 72 hours of delivery. No exceptions.
